Support
Get help with SwiftClaw agents
Support
Get help with your SwiftClaw agents through various support channels.
Support Channels
Documentation
Browse comprehensive documentation:
- Getting Started: /docs/essentials/introduction
- Features: /docs/features
- Guides: /docs/guides
- API Reference: /docs/api
Community
Join the SwiftClaw community:
- Discord: discord.gg/swiftclaw
- Forum: community.swiftclaw.io
- GitHub: github.com/swiftclaw
Email Support
Contact support via email:
- General: support@swiftclaw-demo.com
- Technical: tech@swiftclaw-demo.com
- Billing: billing@swiftclaw-demo.com
Create Support Ticket
Via CLI
# Create ticket
swiftclaw support create \
--agent my-agent \
--issue "High response times" \
--priority high \
--description "Agent response times increased to 5s"
# Attach diagnostics
swiftclaw support attach \
--ticket ticket-123 \
--diagnostics
# View ticket status
swiftclaw support status --ticket ticket-123Via Dashboard
- Navigate to agent in dashboard
- Click "Support" tab
- Click "Create Ticket"
- Fill in details and submit
Diagnostic Information
Generate Diagnostics
# Generate diagnostic bundle
swiftclaw diagnostics my-agent --export
# Output: diagnostics-my-agent-2024-03-08.zipWhat's Included
- Agent configuration
- Recent logs (last 1000 lines)
- Performance metrics
- Error reports
- System information
Privacy: Diagnostic bundles exclude sensitive data like API keys and user content.
Response Times
| Priority | Response Time | Resolution Time |
|---|---|---|
| Critical | <1 hour | <4 hours |
| High | <4 hours | <24 hours |
| Medium | <24 hours | <3 days |
| Low | <3 days | <7 days |
Self-Service Resources
Knowledge Base
Search the knowledge base:
# Search knowledge base
swiftclaw kb search "memory optimization"Video Tutorials
Watch video tutorials:
- Getting Started: youtube.com/swiftclaw/getting-started
- Advanced Features: youtube.com/swiftclaw/advanced
- Troubleshooting: youtube.com/swiftclaw/troubleshooting
Blog Posts
Read technical blog posts:
Status Page
Check system status:
- Status Page: status.swiftclaw.io
- Incident History: status.swiftclaw.io/history
Subscribe to Updates
# Subscribe to status updates
swiftclaw status subscribe --email your@email.comFeature Requests
Submit Feature Request
# Submit feature request
swiftclaw feature-request create \
--title "Add support for Gemini Pro" \
--description "Would like to use Gemini Pro model"
# Vote on existing requests
swiftclaw feature-request vote --id request-123Via GitHub
Submit feature requests on GitHub:
Bug Reports
Submit Bug Report
# Submit bug report
swiftclaw bug-report create \
--agent my-agent \
--title "Memory leak in long-running sessions" \
--description "Memory usage increases over time" \
--attach-diagnosticsBug Report Template
## Bug Description
Brief description of the bug
## Steps to Reproduce
1. Step one
2. Step two
3. Step three
## Expected Behavior
What should happen
## Actual Behavior
What actually happens
## Environment
- Agent: my-agent
- Version: 1.2.3
- Region: us-east-1
## Additional Context
Any other relevant informationEnterprise Support
For enterprise customers:
- Dedicated Support: Assigned support engineer
- 24/7 Availability: Round-the-clock support
- SLA: Guaranteed response times
- Priority Escalation: Fast-track critical issues
Contact: enterprise@swiftclaw-demo.com
Best Practices
1. Search First
Before creating a ticket, search:
- Documentation
- Knowledge base
- Community forum
- GitHub issues
2. Provide Context
Include in your support request:
- Agent name and ID
- Error messages
- Steps to reproduce
- Expected vs actual behavior
- Diagnostic bundle
3. Be Specific
# Bad: "Agent not working"
# Good: "Agent returns 500 error when calling search_database tool"4. Follow Up
Check ticket status regularly:
swiftclaw support status --ticket ticket-123Response Time: Most tickets receive an initial response within 24 hours.
Next Steps
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